We classify passengers requiring care during boarding the aircraft into 2 categories as follows:
We will allow the booking and Check-In procedure of such passenger. We will provide a wheelchair for use and will lead to the gate without assistance in the flight or boarding.
A wheelchair is required, such requirement must be notified to us when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight); otherwise, we will not be responsible for any inconvenience or any damages which may arise.
We will allow such passenger to board under the condition that his/her escort must be accompanying to provide such passenger the assistance during the flight and boarding.
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight). The name of escort must be given to us provided that such escort must be traveling and accompanying such passenger in the same flight; otherwise, we reserve the right to deny boarding and refund airfare to such passenger