Article 1 Definitions

1.1 Meaning: 
In these Terms & Conditions, these particular expressions have the following meanings:
● "The Company", "Kan Air", "Kan Airlines", "We", "our", "ourselves", "us", means Kannithi Aviation Co., Ltd., a Thai limited company who operates Kan Air airlines.
● "Passenger", "You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.
● Baggage or "Baggages" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage.
● "Baggage Check" means a document issued to a Passenger by us as a receipt for Checked Baggage which relates to the carriage of Checked Baggage and includes the Baggage Identification Tag.
● "Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.
● "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
● "Unchecked Baggage" means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
● "Tariff" means our fares and charges published electronically or on paper.
● "Website" means the internet site www.kanairlines.com provided by us for the purpose of Passengers making online bookings and to access information about us.
● "Ticket" means the Itinerary and includes the Electronic Ticket issued by us or on our behalf and including the Conditions of Contract and notices contained within it.
● "Itinerary" or "Travel Itinerary" means the document we issue to a Passenger that includes the passenger’s name, flight information and booking.
● "Conditions of Contract" means those statements contained in or delivered with the
Itinerary, identified as such and which incorporated by reference, these Terms & Conditions and notices available at our offices and check-in counters.

Article 2 Applicability

2.1 General: 
These Terms and Conditions apply to all passengers and other parsons contacting Kan Air and shall be effective upon the completion of the sale and purchase of the air ticket.
These Terms and Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggage from the origin airport to the destination airport performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.

2.2 Terms & Conditions Prevail: 
Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract or any other regulations. We may have dealing with particular subjects, these Terms & Conditions shall prevail.

2.3 Language: 
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.

Article 3 Tickets / Itinerary

3.1 Prima Facie Evidence of Contract: 
The Itinerary is prima facie evidence of the contract for carriage between the passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us. If no ticket is issued then our email confirmation and SMS constitute sufficient evidence of your purchase of our services

3.2 Transferability:
The contact for carriage only transferable and change as provided in these Terms & Conditions and our Conditions of Contract.

3.3 Identity:
You will be required to identify yourself during Check–In procedure by presenting appropriate photo identification such as citizen ID card, passport or other officially issued card with photo.

3.4 Connections:
Kan Air is strictly a point to point airline and does not take any obligation or responsibility for transfer of passengers or their baggage to other flights or to ensure the connections for onward flight, whether operated by Kan Air or any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection.

3.5 Period of Validity
3.5.1 Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:
(a) one year from the date of issue; or
(b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.
3.5.2 When you are prevented from traveling within the period of validity of the Ticket because at the time you request reservations we are unable to confirm a reservation, the validity of such Ticket will be extended, or you, may be entitled to a refund.
3.5.3 If after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the electronic coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.
3.5.4 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.

Article 4 Fares

4.1 General: 
Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares include ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights or your scheduled arrival.

4.2 Child: 
A child over the age of two (2) years old will be required to purchase a ticket like any other passenger.

4.3 Infants: 
An infant under the age of two (2) years old (on the date of travel) are provided for in the fee schedule. An infant may travel provided he/she sits on an adult’s lap. Only one (1) infant is allowed per one (1) adult. No baby seats or perambulators are allowed in the cabin of the aircraft. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that we may not be able to accommodate your request to carry infants with you. Infant aged under fourteen (14) days old shall not be permitted to travel on board Kan Air unless with a doctor’s certification.

4.4 Taxes and Insurance charges:
Any tax, fee or charge imposed by the Government or other authority or by the operator of an airport in respect of your fees and charges shall be borne by you, unless otherwise specifically stated by us. Such taxes, fees, charges and insurance surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such tax, fee or charge as and when they fall due prior to departure.

4.5 Currency:
Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.

4.6 Revision:
We reserve the right to revise any fares and flight schedules at any time without prior notice.

Article 5 Reservation Ticket

5.1 Reservation Chanel: there are 3 channels for reservation Kan Air Ticket as the following
5.1.1 Reservation through website/mobile application:
Bookings must be made at least 3 hours before the departure time. The payment method is limited to payment by credit card (Visa and Master Card) only.
5.1.2 Reservation through Call Center +662 026 5754:
Booking must be made at least 3 hours before the departure time. The payment method is limited to payment by credit card (accepted Visa and Master Card) or bank transfer.
5.1.3 Reservation at the Airport Ticket Counter:
The payment method is limited to payment by credit card (Visa and Master Card) or cash. In case you wish to travel in the soonest flight; you must be make the booking at least 1 hour before the departure time.

5.2 Payment Method:
There are 2 channels for reservation ticket acceptable
5.2.1 Credit Card:
In case of pay by credit card, passenger who travelling must be credit card/debit card owner, have be spelled exactly name as credit card/debit card. Otherwise Kan Air will not accept your reservation. Passengers who have used their own credit card or debit card for purchase of the ticket must also present their payment card together with their personal identification (photo ID or passport) during check-in. Please note that the name and number on the payment card must be spelled exactly identical to the name on the identification card or passport.
5.2.1.1 If the traveling passenger is not the credit card/debit card owner. The owner must sign a consent form which based on Kan Air regulation.
5.2.2 Bank Transfer:
this payment is acceptable only for reservation through Kan Air Call Center only. Once reservation is booked the payment (bank transfer) need to be finished within 3 hours.

5.3 Seat Selection:
Seat selection service is available. You will be able to assign your own during check-in at our check-in counter. Please note that the assigned seat is not changeable. Kan Air reserves the right to change assigned seat in case flight cancellation or flight delay.

5.4 Group Booking:
If you wish to make a booking for more than 9 passengers traveling together, you must book with our staff via the Call Center Tel. +662 026 5754 (8:30 a.m. – 8:00 p.m.) or contact by e-mail: @. Group bookings must be made at least 3 days before the departure date. The acceptable payment methods for group booking are credit card (Visa and Master Card) or bank transfer.

5.5 Confirmation of Booking: The booking of a seat is confirmed after full payment of the fare is made and after we issue to you a booking number and/or the itinerary.

5.6 Fare Classes Details:
Any change of flight information shall be subject to the following conditions:

a) Kan Promo, change can be made through the Call Center +662 026 5754 for overseas calls (8:30 a.m. – 8:00 p.m.) and Airport Ticket Counter subject to the following conditions:
  1. Flight Modification

- Through Call Center +662 026 5754. The flight change must be made at least 24 hours prior before departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

  1. Passenger Name Change

- Passenger Name Change is not allowed to be change

  1. Destination Change

- Through Call Center +662 026 5754. The destination change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The destination change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

b) Kan Saver,change can be made through the Call Center +662 026 5754 (8:30 a.m. – 8:00 p.m.) and Airport Ticket Counter subject to the following conditions:

  1. Flight Change

- Through Call Center +662 026 5754. The flight change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

  1. Passenger Name Change
- Through Call Center +662 026 5754. The passenger name change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The passenger name change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.
  1. Destination Change
- Through Call Center +662 026 5754. The destination change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at call, and must be made by credit card only..
- Through Airport Ticket Counter. The destination change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

c) Kan Flexi, change can be made through Call Center Tel. +662 026 5754 for overseas calls (8:30 a.m. – 8:00 p.m.) and Airport Ticket Counter subject to the following conditions:
  1. Flight Change
- Through Call Center +662 026 5754. The flight change must be made at least 4 hours prior to the original departure time. The payment for this channel is dues immediately at call, and must be made by credit card only. There is no change fee unlimited number of flight change is allowed for 90 days from the first booking date but if the new fare is higher, collect the difference fare. In case of passengers want to change after 90 days from the first booking date, making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of new booking and the moment of last previous flight and the new flight (if any) The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 4 hours prior to the original departure time. There is no change fee unlimited number of flight change is allowed for 90 days from the first booking date but if the new fare is higher, collect the difference fare. In case of passengers want to change after 90 days from the first booking date, making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of new booking and the moment last previous flight and the new flight (if any) The payment according to this channel dues immediately at change, and must be made by credit card or cash.
  1. Passenger Name Change
- Through Call Center +662 026 5754. The passenger name change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The passenger name change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.
  1. Destination Change
- Through Call Center +662 551 6111. The destination change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The destination change must be made at least 4 hours prior to the original departure time. Passenger making such change will be subject to change fee of Baht 300 (VAT included) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

5.7 Payment:
Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft and/or do other actions (including refund whole or partial payment paid by you) as we deemed fit at our sole discretion.

5.8 Personal Data:
You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to collect, retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above.

Article 6 Check-in and Other Requirements of Carriage

6.1 Check-In, Deadlines and Conditions:
Our check-in counters are open two (2) hours before the scheduled flight departure time and close forty-five (45) minutes before the scheduled flight departure time. Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. In any event, without derogating from the generality of other provisions of these Terms & Conditions governing the right of refusal of carriage, we reserve the right to not allow you to Check-In without any liability to you and without having to refund to you any fare paid:
(a) If you attempt to check in inside forty-five (45) minutes before your scheduled flight departure time;
(b) If you fail to have proper identification or fail to identify yourself to our staff;
(c) If you fail to have the proper documents, permits, visa, necessary for travel to a particular place or country;
(d) If you have not fully paid any fare or other fees or charges due to us;
(e) If you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally;
(f) If the Government or other authorities prohibits your checking in or boarding the aircraft;
(g) If in our judgment, you are not fit to travel due to intoxication or any obvious adverse medical condition; and/or
(h) If in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.

6.2 Boarding:
You must be at the boarding gate not later than the time specified by us when you check-in.

6.3 Compliance:
You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms & Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

6.4 Travel Documents:
You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, which is the photo identification card, or any government-issued card or your passport, health certificate and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.

6.5 Refusal of Entry: 
You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.

6.6 Passenger Responsible for Fines, Detention Costs, etc.:
If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.

6.7 Security Inspections:
You shall submit to any security or health checks by Government or airport officials or by us.

Article 7 Refusal and Limitation of Carriage

7.1 Right to refuse carriage: 
We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
7.2 Unaccompanied Child:
Children below age 12 will not be accepted for carriage unless they are accompanied by a person of at least 16 years of age.

7.3 Passenger Requiring Special care:
We classify passengers requiring care during boarding the aircraft into 2 categories as follows:
a) ‘Passenger requiring care’ means passenger with capability to walk to the gate and board the aircraft alone but may required assistance during the flight or boarding. In this case, we will allow the booking and check – in procedure of such passenger. We will provide a wheelchair for use and will lead to the gate without assistance in the flight or boarding.
In case a wheelchair is required, such requirement must be notified to us when the booking is made (in case of booking was made through the website, the passenger must contact Kan Air at least 48 hours before the departure flight); otherwise, we will not be responsible for any inconvenience or any damages which may arise.
b) ‘Passenger requiring special care’ means passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason (including children of less 12 years old). In this case, we will allow such passenger to board under the condition that his/her escort must be accompanying to provide such passenger the assistance during the flight and boarding.
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case the booking was made through the website, the passenger must contact Kan Air at least 48 hours before departure flight). The name of the escort must be given to us provided that such escort must be traveling and accompanying such passenger in the same flight; otherwise, we reserve the right to deny boarding and refund airfare to the passenger.

7.4 Pregnant Passengers: 
It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the flight. Our carriage of pregnant passengers is subject to the following conditions:
● Pregnancy up to 27 weeks: we will carry without a doctor’s certificate.
● Pregnancy 28 weeks to 32 weeks: passenger shall produce a doctor’s certificate confirming that she is fit to travel.
● Pregnancy 36 weeks and above: we will refuse carriage.

7.5 Infants less than 14 days old:
We reserve the right to not carry infants less than fourteen (14) days old except passenger shall produce a doctor’s certificate confirming that he/she is fit to travel.

7.6 Others:
We may cancel or disallow any passengers that we deem inappropriate to board the aircraft.

7.7 Arrangement by carriage:
If we make arrangements for you with any third party to provide any services other than carriage by on a Kan Air flight or if we issue a ticket or voucher relating to transportation or services (other than carriage by on a Kan Air flight) provided by a third party such as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us on request.
We are not liable for damages, losses or delays to your baggage while you travel with one of our partners. The terms and conditions of these third parties will govern the baggage policy during your journey with them.

Article 8 Baggage

8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage:
We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:
(a) Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;
(b) Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract;
(c) Items the carriage of which, that are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over;
(d) Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;
(e) Fragile or perishable items;
(f) Live or dead animals;
(g) Human or animal remains.
(h) Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed. Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. Should passengers refuse inspection, we have the right to reject admission of luggage;
(i) Firearms and ammunition;
(j) Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium), corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).
(k) Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.

8.2 Valuable and Fragile Goods:
Passengers are strongly advised not to check-in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

8.3 Animals:
We will not accept animals on the aircraft.

8.4 Right to Search:
For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.

8.5 Checked Baggage: 
Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight we will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.

8.6 Free baggage allowance:
You are not entitled to transport baggage in excess of the free baggage allowance, subject to the conditions and limitations contained in our Terms and conditions.
  1. Kan Promo, free of charge checked baggage up to a maximum weight of 15 kgs.
  2. Kan Saver, free of charge checked baggage up to a maximum weight of 15 kgs.
  3. Kan Flexi, free of charge checked baggage up to a maximum weight of 20 kgs.
8.7 Excess Check Baggage:
You are not entitled to transport baggage in excess of the free baggage allowance. If, in our absolute discretion, baggage in excess of the free baggage allowance is accepted for carriage, you shall pay a charge for the carriage of that excess baggage at the rate of 100 baht per kgs. (included VAT).

8.8 Unchecked Baggage:
According to our Terms and conditions of contract, only one (1) piece of baggage is allowed to be carried on board provided that it does not exceed the dimension of 44cm X 28cm X 23cm and provided that it does not weigh more than 7 kgs. If dimension of the carry-on baggage exceed 44cm x 28cm x 23cm, it could not be stored in the overhead compartment (baggage stowage). Once Kan Air’s staff detects at boarding gate, the carry-on baggage must be loaded and passenger will be charged 200 THB/baggage. Such baggage must fit under the seat in front of your or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board. Subject to the prevalent applicable local laws and regulations passengers may take liquids on board in their hand luggage provided they meet the following restrictions:
1. The liquid is in a container with a maximum volume of 100 ml.
2. That all liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag. The plastic bag should be presented separately at security. You may be required to dispose of liquids which do not meet the above requirements.
Container or material which is not fit for transportation must be stored in the cargo and shall not be brought on board.

8.9 Collection and Delivery of Baggage: 
You shall collect your baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If checked baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.

8.10 Delayed Baggage: 
In case the baggage delivery is delayed, we may consider compensating not more than Baht 500 per person; provided that, the passenger is required to fill in the "Claim Form", which is available at our ticketing counter at the airport, and submit it to our staff for further proceeding.

8.11 Lost baggage:
If the checked baggage cannot be returned within 14 days after arrival, the luggage is considered lost. Kan Air pays 400 baht per kgs. of lost checked baggage with a maximum of 2,000 baht per piece of baggage, regardless of the value of the content that has been lost. Claims can be made by completing the "Claims Form" available at the Airport handing agent or Airport Ticket Counter. The final settlement amount to be deducted by the interim payment the passenger had received.

8.12 Damaged Baggage:
Kan Air is liable for damages to passenger's checked baggage. The passenger must inform immediately to Kan Air staff at destination airport. Kan Air will pay 200-500 THB in case of damage to or loss of parts of baggage, including straps, pockets, hooks, wheel, external locks, zipper tabs or other parts attached to the baggage.

Article 9 Cancellation or Delays of flights

9.1 Schedules:
We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

9.2 Cancellation, Changes of Schedules:
At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
(a) Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking.
9.2.1 Connecting Time:
If a delay or cancellation/reschedule of our flight causes you to miss a connecting flight on which you hold a confirmed booking, you are entitled to the following: If your flight is delayed at the point of origin
i. A free move to the next available flight that connects to the final destination within our Connecting Time. If your subsequent flight is delayed
ii. A free move to the next available flight within our Connecting Time. If your new flight does not meet our Connecting Time or if the next available flight falls on the next day, we will not provide the following:
(a) Day or overnight accommodation
(b) Surface transfers
(c) Storage of your checked baggage. You are required to collect your bags at the transit point and recheck-in for new subsequent flight.

9.3 Sole remedies:
Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you.

Article 10 Refunds Process

10.1 Availability:
Refund is available in case of flight cancellation (by us) only.

10.2 Proper Person:
We shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.

10.3 Process:
Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.

10.4 Currency:
The refund shall be governed by the law, rules and regulations or orders of the government of the country of which the booking is made. We shall refund in the same currency as the fare’s currency. However, the company reserves the right to refund in other currency as may be stated in the rules and regulations of the company.

Article11 Conduct Aboard Aircraft

11.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board or obstruct or hinder the crew in the performance of their duties or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.

11.2 If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.

11.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to cellular telephones, laptop computer, portable recorders, portable radio, CD players, electronic games or transmitting divers, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

11.4 Passengers are not allowed to bring food or beverage on board aircraft, unless permitted by Airline. No smoking in any form including E-cigarettes is permitted on any of our flights.

Article 12 Time Limitation on Claims and Actions

12.1 Notice of Claims:
Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been placed at your disposal. Every such notification must be in writing and posted or delivered to us within the above periods.

12.2 Limitation of actions:
Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard

Article 13 Modification and Waiver

None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.
Kannithi Aviation Co., Ltd. reserves the right to change any condition provided herein without advance notice.